Thursday, March 17, 2011

Update from PBXL: Open offer to help

Good Morning Tokyo,

We (PBXL) sent out the following letter to all of our customers last night, in both Japanese and English. The English text is below:
Dear Valued Customer,
March 16, 2011

We hope that you, your family, friends and colleagues are safe from the tragic earthquake that struck last Friday.

For our part, we are pleased to report that the PBXL team suffered no injuries, and has largely resumed normal operations.

I am also happy to report that our infrastructure survived last week’s earthquake with minimal impact to customer services. If you have suffered hardware damage, please contact us and we will be happy to work with you to replace it. If you need to set up forwarding or need a temporary softphone for an employee who cannot make it to the office, please let us know.

Our data centers currently are excluded from the rolling blackout areas, and have substantial on-site power generation capabilities. As such, we do not believe that you will see a service impact due to the recent earthquake and related power disruptions, and will update you if the situation is expected to change.

We appreciate your understanding and cooperation, and please don’t hesitate to contact us with any questions you might have.

For technical support, [support e-mail removed to avoid spam]
continues to be appropriate. For general account inquiries, [sales e-mail removed to avoid spam] should be fine.
If any of you wish to speak to me directly, my direct line is 03-4550-1604.

Finally, you may have heard about foreigners leaving Japan in this time of crisis. I know I have seen this on NHK. My personal opinion is that friends, neighbors and colleagues support each other at times like these, so I want you to know that if there is anything that we can do, whether personally or professionally for you or your company, please let us know.


Jim Weisser
Co-Founder and President, PBXL

No comments:

Post a Comment